Pipe Fixit

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Plumbing FAQ

Plumbing questions, answered plainly

Booking, pricing, repairs and warranties — everything you might want to know before calling a plumber.

01

Booking & visits

Call us on 01711-953759, email info@pipefixit.com or use the booking form on our Contact page. Tell us what is happening and, if possible, send a photo — it helps us bring the right parts.
Same-day and next-day visits are often available, depending on the time of your call and the urgency of the problem. Active leaks are always prioritised.
Shut off the main water valve or the isolation valve for the affected fixture, switch off any electrical appliances near the water, move valuables away and soak up standing water. If you cannot find your main valve, call us and we will talk you through it.
An adult should be present to give access, agree the quote and see the finished work tested. If that is not possible, let us know and we can arrange a key holder.
02

Pricing & quotes

Prices depend on the fault, the parts needed and access. After inspecting the problem, we give you an itemised written quote. No work begins until you approve it.
A visit and inspection charge may apply and is always explained when you book. If you go ahead with the repair, we will tell you upfront how it is treated in the final price.
We accept cash, bank transfer and mobile wallet payments. Payment is due on completion unless otherwise agreed in writing for larger projects.
Not without your agreement. If we uncover a hidden problem that changes the scope, we stop, explain what we found and provide a revised quote for your approval.
03

Repairs & warranty

Yes. Our workmanship is covered by a 12-month warranty. Parts carry the manufacturer’s warranty. See our Refund & Cancellation Policy for full details.
We work with PPR, uPVC, CPVC, galvanised iron (GI) and copper pipework, and can advise which material suits a repair or new installation.
We use meter tests and moisture readings to narrow down concealed leaks so any opening is kept as small as possible. Some repairs still require a small opening, and we will always explain this first.
Yes. Old fixtures and parts are removed and disposed of, and the work area is cleaned before we leave. We can leave replaced parts with you if you prefer.

Still have a question?

Talk to a plumber directly

If your question is not covered here, call or email us. We are happy to give quick advice over the phone and let you know whether a visit is needed.

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