Privacy Policy

1. Who we are

Pipe Fixit provides residential and commercial plumbing services, including pipe leak repair, drain cleaning, fixture installation, water heater repair, pipe installation and water pump and tank service. In this policy, “Pipe Fixit”, “we”, “us” and “our” refer to our business, and “you” refers to visitors to pipefixit.com and our customers.

You can reach us by email at info@pipefixit.com, by phone on 01711-953759, or through the details on our Contact page.

2. Information we collect

We only collect information we need to respond to your enquiry, carry out work and run our business responsibly. This may include:

• Contact details — your name, phone number and email address when you call, email or submit our booking form.
• Service details — the property address where work is required, a description of the problem, photos you choose to send and notes about access.
• Job records — quotes, invoices, work carried out, parts used and warranty information.
• Payment information — the method and confirmation of payment. We do not store full card or bank account numbers on our website.
• Technical data — basic information sent by your browser, such as IP address, device type, pages viewed and referring site, collected through server logs and essential cookies.

3. How we use your information

We use personal information to:

• respond to enquiries and arrange visits;
• prepare quotes, carry out work and issue invoices;
• honour warranties and handle complaints or follow-up visits;
• keep accurate business, tax and accounting records;
• protect our website from spam, fraud and misuse; and
• improve our services and website experience.

4. Legal basis for processing

We process your information because it is necessary to provide the service you requested, to meet our legal obligations, or for our legitimate interest in running a safe and efficient business. Where we rely on your consent — for example, optional marketing messages — you may withdraw it at any time.

5. Sharing your information

We do not sell or rent your personal information. We share it only where necessary with:

• our own plumbers and staff who need it to carry out your job;
• trusted service providers, such as website hosting, email and accounting providers, who process data on our behalf under confidentiality obligations;
• suppliers or manufacturers where needed to process a parts warranty claim; and
• authorities where we are legally required to do so.

6. Booking form submissions

When you submit our booking form, the details you enter are stored securely in our website database and sent to our team by email so we can reply. Spam-protection measures run in the background to block automated submissions. Please do not include sensitive personal information that is not needed to describe the plumbing problem.

7. Cookies

Our website uses a small number of cookies needed for it to work correctly and securely. For details, please read our Cookie Policy.

8. How long we keep information

We keep enquiry information for as long as needed to respond and follow up, typically up to 12 months if no work goes ahead. Job, invoice and warranty records are kept for as long as required for warranty, accounting and legal purposes, after which they are securely deleted.

9. How we protect your information

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), restricted access to our systems, strong passwords, login protection and regular backups. No method of transmission over the internet is completely secure, but we work to protect your data and review our safeguards regularly.

10. Your rights

Subject to applicable law, you may ask us to:

• confirm what personal information we hold about you and provide a copy;
• correct information that is inaccurate or incomplete;
• delete information we no longer need to keep;
• restrict or object to certain uses; and
• stop sending you any optional marketing messages.

To make a request, contact us using the details below. We may need to verify your identity before responding.

11. Third-party links

Our website may link to third-party websites such as map services. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

12. Children

Our services are intended for adults responsible for a property. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

14. Contact us

If you have any questions about this policy or how we handle your information, please contact us. You can reach us by email at info@pipefixit.com, by phone on 01711-953759, or through the details on our Contact page.