These Terms and Conditions apply to the use of the Pipe Fixit website and to all plumbing services we quote for and carry out. By booking a service or using this website, you agree to these terms.
These terms form the agreement between you and Pipe Fixit. If a written quote for your job includes specific terms, those specific terms apply alongside these general terms, and the written quote takes priority where they differ.
You can request a visit by phone, email or our online booking form. A booking is confirmed once we agree a visit date and time window with you. Arrival times are estimates; we will contact you if we are delayed.
Please give us accurate information about the problem, access to the property and any known hazards, such as damaged wiring or asbestos-containing materials.
After inspecting the problem, we provide a written, itemised quote. Quotes are valid for 14 days unless otherwise stated. Work begins only after you approve the quote.
If we discover a hidden fault that changes the scope or cost of the work, we will stop, explain the issue and provide a revised quote. We will not proceed with additional work without your approval, except where immediate action is needed to prevent serious damage and you cannot be reached.
Prices are stated in your quote and include labour and listed parts unless otherwise specified. Visit or inspection charges, if applicable, are explained when you book.
Payment is due on completion of the work unless otherwise agreed in writing. For larger projects we may request a deposit or staged payments, which will be set out in the quote. We accept cash, bank transfer and mobile wallet payments.
To help us work safely and efficiently, you agree to:
We are happy to install fixtures and parts you supply. We will check them on arrival, but we are not responsible for defects, missing components or incompatibility of customer-supplied items. Our workmanship warranty covers our installation work; the product itself is covered by its manufacturer.
Some repairs require opening walls, floors or ceilings. We keep openings as small as practical and protect surrounding areas. Unless your quote states otherwise, re-tiling, plastering, painting and other finishing work are not included. We will discuss this with you before work starts.
Our workmanship is covered by a 12-month warranty from the date of completion. Parts carry the manufacturer’s warranty. The warranty does not cover damage caused by misuse, accidental damage, third-party alterations, blockages caused by inappropriate items, or pre-existing faults outside the scope of our work. Full details are in our Refund & Cancellation Policy.
Please let us know as early as possible if you need to cancel or reschedule. Our cancellation terms are set out in our Refund & Cancellation Policy.
We carry out our work with reasonable skill and care. We are responsible for loss or damage that is a foreseeable result of our failure to do so. We are not responsible for loss caused by existing defects in your plumbing system, events outside our reasonable control, or indirect losses such as loss of income. Nothing in these terms limits liability that cannot be limited by law.
The content on this website is provided for general information about our services. You may not copy, reproduce or use our content, logo or images for commercial purposes without our written permission. You must not misuse the website, attempt to gain unauthorised access or submit false or automated enquiries.
If you are not satisfied with any part of our service, please contact us as soon as possible so we can put it right. We aim to acknowledge complaints within two working days and resolve them fairly and promptly.
These terms are governed by the laws applicable where Pipe Fixit is registered and operates. Any disputes will first be addressed through good-faith discussion before any formal action is taken.
We may update these terms from time to time; the version published on this page applies to new bookings. You can reach us by email at info@pipefixit.com, by phone on 01711-953759, or through the details on our Contact page.
